Terms and conditions of sale

FranchiseForward (Appknowledge Ltd) is an online service that provides users with applications/software to connect franchise owners and franchise seekers.

"Services" means services provided by us that link to these Terms, including our website; the content provided, generated, or made available for or in relation to our Services (our "Materials"); and any services connected to or relying on Third-Party Services.

"You" ("your", the "customer", or the "user") means any individual using our Services, including any employees, agents, contractors, or other persons accessing our Services with your authorisation.

"Using our Services" means interacting with our Services in any way, including: making payments accessing, browsing, providing or transmitting any other information, content, materials, or instructions through our Services, integrating with our Services, or doing so directly or through automated tools, scripts, software, or third-party applications.

By using our Services, you agree to be bound by these Terms, as well as our Privacy Policy and any other policies referenced within, which are expressly incorporated into these Terms. If you do not agree, you may not use our Services.

Our Services are intended for users aged 18 or older, or above the age of majority in their jurisdiction, whichever is higher. Persons below this age may not use our Services. If we become aware that a user is below the required age, we may suspend or terminate their access to our Services immediately and without liability.

By using our Services, you acknowledge and agree that:

• you are at least 18 years old (or the age of majority in your location, whichever is higher);
• you have the legal capacity to enter into these Terms, and if you are representing an organisation or other legal entity, you have the authority to bind that entity;
• the information you provide to us is, and will remain, accurate, complete, and current;
• and you are not located in, ordinarily resident in, or organised under the laws of any jurisdiction subject to comprehensive sanctions or embargoes, and you are not a blocked, denied, or otherwise restricted party under applicable sanctions or export control lists.

If you do not meet these requirements, you must not use our Services.

By using our Services, you warrant on behalf of yourself, your users, and other parties you represent that you will not:

• Modify, copy, prepare derivative works of, decompile, or reverse engineer any Materials, software, or content provided through our Services, without prior written permission from us.
• Remove, alter, or obscure any copyright, trademark, or other proprietary notations on any Materials, software available through our Services.
• Transfer, distribute, or "mirror" any part of our Services' Materials to another server or person without explicit authorisation from us.
• Use our Services in a manner that knowingly or negligently disrupts or abuses our networks or any other services provided by us.
• Transmit, distribute, or post any harassing, indecent, obscene, fraudulent, or unlawful material through our Services.
• Use our Services in violation of any applicable local, state, national, or international laws or regulations.
• Engage in unauthorised advertising or spam activities using our Services.
• Harvest, collect, or gather user data without the explicit consent of the user or in violation of our Privacy Policy.
• Use our Services in a manner that infringes, misappropriates, or violates the privacy rights, intellectual property rights, or other rights of our company or any third party.
• Use automated scripts or technologies, including bots or data mining tools, to access, scrape, or extract data from our Services without explicit consent from us.
• Attempt to gain unauthorised access to any portion of our Services or any related systems or networks.
• Engage in any conduct that restricts or inhibits any other user from using or enjoying our Services, or which, in our judgement, exposes our company or any of its users to any liability or detriment of any kind.
• Access, use, export, re-export, transfer, or otherwise make available our Services or any underlying software, technology, or content in violation of any applicable export control, trade, or economic sanctions laws.
• Hide or misrepresent your identity, including by using false names, impersonating others, or concealing your status as a sanctioned or restricted party.
• Take advantage of any feature or functionality that a reasonable person would consider to be an obvious omission, bug, or error.
• Attempt to circumvent or bypass any functionalities, restrictions, usage limits, paywalls, geo-restrictions, or access features of our Services.

Failure to comply with these limitations may result in the suspension or termination of your access and rights to our Services, as well as any other legal remedies available to us.

We reserve the right to amend, remove, or vary these Terms at any time. Non-material changes may be effective immediately. For material changes, we may require you to re-accept the Terms to continue using our Services. We will provide you with reasonable notice as legally required, by any reasonable means, and such changes will become effective after the notice period. Changes required by applicable law or emergency may take effect immediately regardless of materiality.

Your continued access to or use of our Services after the effective date of any modifications constitutes your acknowledgment of and agreement to be bound by the revised Terms.

Every clause in these Terms applies in full, except where a mandatory provision of applicable law requires otherwise. Nothing in these Terms limits, excludes, or modifies any mandatory rights, protections, or remedies you may have under the laws that apply to you.

Unless stated otherwise, all prices displayed on our Services are in British Pound Sterling (GBP) and are exclusive of sales tax where applicable.

Prices displayed on our Services are provided as a guide only and may vary depending on the nature and scope of the Services required. Final pricing will be confirmed with you before any Services are provided.

If we discover an obvious pricing error before processing your payment, we reserve the right to correct the error and inform you of the correct price. In such cases, you will have the option to proceed at the correct price or cancel.

If you qualify for tax-exempt status, you must provide valid documentation for verification. We may reject documentation that cannot be verified, and any unapproved purchase will be subject to applicable taxes.

We reserve the right to adjust taxes or fees to comply with legal changes, with notice where required.

Our website accepts payments using:

• Visa
• Mastercard
• American Express

Depending on the payment method you choose, additional costs and conditions may apply. We reserve the right to modify available payment methods with appropriate notice.

If you choose a payment method that involves additional fees, such as currency conversion or instalment fees charged by your bank or payment provider, those fees will be clearly indicated before payment confirmation where known to us. We do not impose hidden surcharges.

Payment Processing

Payments are securely processed by licensed third-party payment providers:

• Stripe

By providing payment information, you authorise the relevant payment provider to store and process it; you authorise us to charge your selected payment method for the total amount displayed at checkout, any applicable recurring fees or subscriptions, and any additional amounts expressly agreed by you; and you confirm that you are authorised to use the selected payment method and that the billing information provided is accurate and up to date.

Depending on the service provided, the payment provider may act as an independent data controller for fraud prevention and regulatory compliance purposes. Further information on how your personal data is processed is available in our Privacy Policy.

Although payments are processed by third parties, we remain responsible for fulfilling our contractual obligations to you. For billing inquiries, please contact us using the contact details at the base of these Terms. For technical payment processing issues, you may also contact the relevant payment provider.

Failed or Unauthorised Payments

You must promptly inform us if your payment method is cancelled, your payment details change, or you become aware of unauthorised use.

If we are notified that a payment method has been compromised or used without authorisation, we will suspend further charges to that payment method pending clarification.

We reserve the right to suspend or terminate access to our services if payment is not successfully completed.

Billing Errors

If we identify a clear technical or administrative billing error, we reserve the right to correct it. We will notify you before charging any additional amount and provide an opportunity to raise questions or dispute the correction. You may contact us at any time if you believe you have been incorrectly charged.

Billing Complaints

If you are dissatisfied with any payment or billing matter, please contact us so we can attempt to resolve the issue.

Last updated: 7 October 2026

1. About This Policy

This policy applies to paid exhibitor packages, virtual exhibition booths, promotional placements, sponsorships and other paid services purchased for the FranchiseForward expo.

The events are designed to bring together franchisors, prospective franchisees and franchise service providers through an online exhibition platform.

By purchasing an exhibitor package or additional service, you agree to the terms set out in this policy, together with our Terms and Conditions.

This policy does not affect any statutory rights that cannot lawfully be excluded or restricted.

2. What Your Exhibitor Package Includes

Exhibitor fees are paid in return for the package of services and benefits described at the time of purchase. Depending on the package selected, these may include:

• A virtual exhibition booth or exhibitor profile.
• Brand visibility and promotional opportunities.
• Access to relevant Event features and networking facilities.
• Opportunities to connect with prospective franchisees, franchisors or other industry participants.
• Additional promotional features, sponsorship opportunities or enhanced listings.

The specific inclusions will depend on the package purchased and the description provided at the time of booking.

3. No Guarantee of Leads or Commercial Results

The Event provides exhibitors with opportunities to promote their businesses, increase visibility and connect with potential customers, partners and other participants.

However, we do not guarantee any particular number of leads, enquiries, meetings, contacts, conversions, sales or commercial results.

The results achieved by an exhibitor may depend on factors outside our control, including the exhibitor’s offering, pricing, marketing materials, audience demand, level of engagement and the actions of Event attendees.

Exhibitors may benefit from brand exposure, market visibility, networking opportunities, audience insights and participation in the wider franchise community, even where no direct leads or sales are generated.

Accordingly, a lack of leads, enquiries, meetings or sales, or dissatisfaction with the commercial results of exhibiting, will not by itself entitle an exhibitor to a refund.

Nothing in this section excludes any remedy to which you may be legally entitled if we fail to provide the services we have agreed to supply.

4. Cancellation by an Exhibitor

If you wish to cancel your exhibitor booking, you must submit your request in writing to support@franchiseforward.co.uk.

The following standard cancellation terms apply, subject to any mandatory statutory rights:

• More than 30 days before the Event: You may be eligible for a refund of 75% of the exhibitor fees paid.
• 15 to 30 days before the Event: You may be eligible for a refund of 50% of the exhibitor fees paid.
• 14 days or fewer before the Event: Standard cancellation refunds will not normally be available.
• After the Event has taken place: Refunds will not normally be available for exhibitor cancellations or dissatisfaction with the results achieved.

Any cancellation refund will be calculated against the fees paid for the relevant booking. The applicable cancellation charge reflects the administration, preparation, promotional activity, platform arrangements and other commitments associated with the booking.

Where appropriate, we may consider the work completed and costs incurred in determining the amount refundable. We will not apply a cancellation charge where doing so would be contrary to applicable law.

Submitting a cancellation request does not automatically entitle you to a refund. We will confirm the outcome of your request in writing.

5. Requests Made Within 14 Days of the Event

Because exhibitor packages may involve advance preparation, promotional activity, platform configuration and the allocation of limited exhibition or sponsorship opportunities, cancellations received within 14 days of the Event are generally non-refundable.

By this stage, we may have undertaken work or incurred costs in reliance on your booking, and it may not be possible to resell or reallocate your exhibition package.

We may nevertheless consider exceptional circumstances on a case-by-case basis. Any discretionary refund, credit or alternative arrangement will be assessed at our discretion, subject to applicable law.

This provision does not remove any statutory cancellation right or other legal remedy that applies to your booking.

6. Refund Requests After the Event

Once the Event has taken place, exhibitor fees will not normally be refunded.

This is because an exhibitor’s package is intended to provide a range of promotional, networking and participation benefits, rather than a guaranteed commercial outcome. Some benefits, such as brand exposure, visibility, opportunities to engage with attendees and participation in the Event, may be difficult to quantify financially.

A lack of leads, enquiries, meetings or sales will therefore not, by itself, be grounds for a refund.

However, we recognise that individual circumstances may vary. If you believe there are exceptional reasons why a refund or other remedy should be considered, you may submit a written request explaining the circumstances.

We will review such requests individually and may, where appropriate, offer a full or partial refund, credit towards a future Event, or another reasonable resolution.

Any discretionary decision will be made by our team, taking account of the circumstances, the services provided, the terms of your booking and applicable law.

Nothing in this section limits your legal rights where a service has not been supplied, materially differs from what was agreed, or otherwise fails to meet applicable legal requirements.

7. Cancellation, Postponement or Material Changes by Us

If we cancel the Event, materially change its format or postpone it, we will notify affected exhibitors as soon as reasonably practicable.

Depending on the circumstances and the terms of your booking, we may offer:

• A transfer of your booking to a rescheduled Event.
• A credit towards a future Event.
• A full or partial refund, where appropriate or legally required.

If the Event is cancelled and we are unable to provide the core services you purchased, we will determine the appropriate remedy in accordance with the booking terms and applicable law.

If the Event is postponed, we will communicate the revised arrangements and any available options. Your statutory rights, where applicable, will remain unaffected.

We will not rely on this section to avoid a refund or other remedy that the law requires us to provide.

8. Changes to Exhibitor Packages

Where you request changes to your exhibitor package after booking, we may agree to amend the package, subject to availability and any applicable additional charges.

Upgrades, additional promotional features and other add-on services may be subject to separate cancellation terms where these have been clearly communicated and agreed at the time of purchase.

We reserve the right to decline requested changes where they are impractical or cannot reasonably be accommodated.

9. Transfers and Substitutions

At our discretion, we may allow an exhibitor to transfer its booking to another eligible business or substitute a named representative, provided the request is made in writing and approved by our team.

Any transfer or substitution must comply with the Event’s participation requirements and must not materially affect the delivery of the Event.

A transfer is not guaranteed and may be subject to administrative requirements or reasonable additional costs, where communicated in advance.

10. How to Request a Refund

All refund or cancellation requests must be submitted in writing to:

Email: info@franchiseforward.co.uk

Please include:

• Your name and business name.
• Your booking reference.
• The exhibitor package or service purchased.
• The date of purchase.
• The reason for your request.
• Any relevant supporting information.

We aim to acknowledge requests within five business days and provide a decision as soon as reasonably practicable.

Where a refund is approved or legally required, it will be processed within the applicable legal timeframe and, where practicable, using the original payment method.

11. Statutory Rights

Nothing in this policy excludes, restricts or limits any statutory rights or remedies that cannot lawfully be excluded, restricted or limited.

Where a purchaser qualifies as a consumer under applicable law, relevant consumer protection legislation may apply. Different rules may apply to purchases made by businesses for commercial purposes.

If any provision of this policy is found to be unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

12. Contact Us

If you have any questions about this policy or wish to discuss a cancellation or refund request, please contact:

Company: AppKnowledge Ltd.

Email: support@franchiseforward.co.uk

Our Services may include features, tools, and integrations (collectively, "Third-Party Services") that rely on, are built by, are connected with, or are supported by companies that are independent from us. By using Third-Party Services, you agree to comply with the applicable terms and conditions, usage rules, and policies of the respective providers.

We do not endorse, are not liable for, and make no representations or warranties about any Third-Party Services. We have no control over these services and are not responsible for how they work or what they do. If a Third-Party Service stops working or changes how it connects with our Services, we may need to discontinue that connection without liability to you, to the maximum extent permitted by applicable law.

Where an issue with our Services originates from a Third-Party Service, our responsibility is limited to using commercially reasonable efforts to resolve or mitigate the impact on our Services. We are not obligated to fix, replace, or compensate for failures, outages, or changes caused by Third-Party Services, except where required by applicable law.

By using our Services, or any Third-Party Services in connection with our platform, you agree not to hold us responsible for any issues that arise directly from those Third-Party Services, to the maximum extent permitted by law.

We may update, modify, or improve our Services from time to time. These updates may include technical adjustments, security enhancements, performance improvements, changes to features, or adaptations required to comply with legal or regulatory requirements. We reserve the right to implement updates at any time and for any reason, whether temporarily or permanently, with or without notice, and without liability to you or any third party, to the maximum extent permitted by applicable law.

You acknowledge that our Services may contain errors, bugs, or interruptions. We have no obligation to provide notice of, or correct, update, modify, maintain, or repair any aspect of our Services, except as required by applicable law.

Discontinuation

We reserve the right to suspend or discontinue all or part of the Services where reasonably necessary for legal, security, operational, or business reasons. Where practicable, we will provide reasonable notice before discontinuing a Service.

Temporary Interruptions

We aim to keep the Services available and reliable. However, the Services may occasionally be unavailable due to scheduled maintenance, updates, technical issues, or circumstances beyond our reasonable control. We are not liable for any loss or damage arising from temporary interruptions to the Services, to the maximum extent permitted by applicable law.

By accessing our Services, you acknowledge our collection and analysis of usage metrics, service interaction patterns, and operational data across our user base in accordance with our Privacy Policy and applicable data protection laws. We may aggregate and anonymise this information for analytical purposes, research, product development, and industry insights. All such aggregated and anonymised data, once processed to remove identifying characteristics, becomes our proprietary information and may be utilised, disclosed, or published at our discretion. This aggregated data will not include information that could reasonably identify you as an individual user. Additionally, we reserve the right to leverage non-identifying information you provide through the Services to enhance functionality, promote our services, optimise user experience, and refine our service offerings.

We retain sole ownership of all intellectual property ("IP") rights in and to our Services, our Materials, and any proprietary rights inherent in and to our Services. These rights are protected by international intellectual property laws and treaties and apply worldwide.

Nothing in these Terms shall be interpreted as transferring to you any rights, interest, or title in our company or Services, except as explicitly stated in these Terms.

Subject to your compliance with these Terms and any payment obligations you have to us, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use our Services solely for your personal or internal business purposes.

All rights not expressly granted to you are reserved by FranchiseForward and its licensors.

Use of Our Brand and Materials

If you publicly publish or distribute materials generated by or exported from our Services, you must include reasonable attribution to us, such as a visible credit or link to our website, unless we provide specific attribution guidelines, in which case those guidelines apply.

You may refer to our company name and brand in a factual and truthful manner. You must not use our name, logo, trademarks, or other brand assets in any way that implies endorsement, sponsorship, or affiliation with us without our prior written consent.

Copyright Infringement Notice

We respect the intellectual property rights of others, and we ask that everyone using our Services does the same. If you believe that your work has been reproduced on our Services in a way that constitutes copyright infringement, please let us know using the contact details at the base of these terms.

By submitting a copyright infringement claim, you acknowledge that making a false claim could make you liable for any resulting damages under applicable law. If you're unsure whether your claim is valid, we recommend that you seek legal advice before proceeding.

"User-Generated Content" refers to any content, materials, information, feedback, ideas, suggestions, feature requests, reviews, or communications that you submit, post, upload, share, or otherwise provide to us or through our Services, whether publicly or privately.

By submitting User-Generated Content to us or through our Services, you grant us a non-exclusive, royalty-free, transferable, sub-licensable, worldwide license to use, distribute, modify, run, copy, publicly display, translate, or otherwise create derivative works of your content in a manner that is consistent with your privacy preferences and our Privacy Policy. This includes, without limitation, the right to use feedback, ideas, suggestions, and feature requests to develop, improve, and promote our Services without any obligation or compensation to you.

You retain your intellectual property ownership rights over your User-Generated Content. By submitting User-Generated Content, you represent and warrant that you own or have the necessary rights, licenses, and permissions to grant the license above, and that your content does not infringe, misappropriate, or violate the rights of any third party.

We reserve the right to review, edit, refuse, or remove any User-Generated Content at our sole discretion and without notice.

We aim to ensure that all information found on our Services is accurate and up to date. However, occasional errors, inaccuracies, or omissions may occur. We reserve the right to correct such errors and update information at any time. We do not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on this website, or otherwise relating to such materials or on any resources linked to this website.

The descriptions of our Services published on our website are intended to accurately represent what is offered. However, the nature and scope of our Services may vary depending on your requirements, and minor differences between published descriptions and the Services as delivered do not constitute a breach of these Terms.

We value and encourage authentic reviews, but before you leave a review on our Services, please ensure you do not post content that violates our Terms or the review guidelines laid out below.

When leaving a review on our Services:

• Only submit a review if you have used our Services.
• Only share honest feedback that is based on your own personal experience.
• Do not make deceptive or inaccurate claims, or make false representations.
• Do not include fraudulent, misleading, abusive, or defamatory content.
• Do not share full names, URLs, phone numbers, email addresses, physical addresses, or other forms of contact information.

We take reasonable steps to ensure that reviews published on our Services originate from users who have actually used our Services. This may include requiring an authenticated account to submit a review.

Non-Compliant Reviews

If a review violates these Terms or our review guidelines, we may remove it. Users who repeatedly break these rules may lose their ability to leave reviews, and we may take additional action if necessary.

Please report any non-compliant reviews using the contact details at the base of these Terms.

We may provide links to third-party websites, applications, or resources ("Linked Sites") for your convenience. However, we don't control, review, monitor, or endorse these Linked Sites or their content, and we can't make any promises about their availability, accuracy, reliability, or suitability. When you access and use Linked Sites, you're doing so at your own risk, and we won't be responsible for any damages or losses that arise from your use of or reliance on any Linked Site.

We reserve the right to remove or disable links to any Linked Site at any time without notice or liability. When you access any Linked Site, you acknowledge that you're leaving our platform and that different terms of use and Privacy Policies may apply to your use of those Linked Sites.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by circumstances outside our reasonable control ("Force Majeure Events"). Force Majeure Events include, but are not limited to, acts of God, natural disasters, internet outages, cyberattacks, strikes, and failures of third-party services.

Upon the occurrence of a Force Majeure Event, we will use commercially reasonable efforts to promptly notify you through any reasonable means about the nature of the event and its expected impact on our Services, to the extent practicable under the circumstances. Any delay or failure to provide such notification due to the Force Majeure Event itself shall not constitute a breach of this agreement or result in any additional liability to us. The affected obligations will be suspended for the duration of the Force Majeure Event, and any performance deadlines will be automatically extended by a period equal to the duration of the delay plus a reasonable period for resuming activities.

Our Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, we make no warranties or representations of any kind, express or implied, and we disclaim all implied warranties and conditions, including without limitation any implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade.

Without limiting the foregoing, we do not warrant that our Services will be uninterrupted, error-free, timely, secure, free of viruses or other harmful components, or that any defects will be corrected; that the Services will meet your requirements or expectations; or that any information or content available through the Services is accurate, complete, or reliable.

The following limitations apply to the maximum extent permitted by applicable law. Where any limitation is partially or wholly unenforceable, it applies to the maximum extent that is enforceable.

In no event will we, our affiliates, suppliers, licensors, agents, officers, directors, or employees be liable to you or any third party for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business, goodwill, opportunity, savings, reputation, use, or data, arising out of or in connection with these Terms or your use of (or inability to use) our Services, regardless of whether the claim is brought in contract, tort (including negligence), breach of statutory duty, indemnity, equity, or otherwise, and even if we have been advised of the possibility of such damages.

Our total aggregate liability to you arising out of or in connection with these Terms or your use of our Services, regardless of the cause of action, will not exceed the greater of (a) the total amounts paid by you to us preceding the event giving rise to the claim, or (b) mpkwali0-x9idrhsjr8a.

Nothing in these Terms limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be limited or excluded under applicable law.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, some of the above limitations may not apply to you in their entirety, and our liability is limited to the maximum extent permitted by applicable law.

You agree to indemnify, defend, and hold harmless our company, our affiliates, and our respective officers, directors, employees, agents, licensors, suppliers, successors, and assigns ("Indemnified Parties") from all claims, losses, damages, penalties, fines, costs, and expenses (including reasonable legal fees and costs) arising out of or related to:

• Your access to or use of our Services in a manner that breaches these Terms, violates applicable law, or infringes the rights of any third party;
• your breach or alleged breach of these Terms or any applicable laws, regulations, or regulatory requirements;
• your violation or alleged violation of any third-party rights, including without limitation intellectual property rights, privacy rights, publicity rights, or contractual rights;
• your negligence, gross negligence, wilful misconduct, fraud, or fraudulent misrepresentation;
• any disputes, issues, or claims between you and any third party arising from your use of our Services;
• any transactions or relationships between you and any third parties in connection with our Services;
• and any security breaches, unauthorised access, or data incidents resulting from your actions or omissions.

This indemnification obligation includes, without limitation, claims related to: (a) allegations of non-compliance with data protection, privacy, or consumer protection laws; (b) infringement or misappropriation arising from customised content, configurations, or implementations; and (c) any representations, warranties, or guarantees you make regarding our Services to third parties.

You will cooperate promptly and fully in the defence of any such claim at your own expense. We reserve the right, at our sole discretion, to assume the exclusive defence and control of any matter subject to indemnification by you, in which case you agree to assist and cooperate with us in asserting any available defences and to promptly reimburse us for all reasonable costs and expenses incurred in connection with such defence. You may not settle, compromise, or make any admission of liability in connection with any claim subject to this indemnification without our prior written consent.

To the extent permitted by applicable law, this indemnification obligation (a) survives the termination or expiration of these Terms or your use of our Services, and (b) is independent of any other rights or remedies available to the Indemnified Parties. In jurisdictions where such indemnification provisions are limited or unenforceable, this section applies only to the maximum extent permitted by law and does not affect any non-excludable statutory rights you may have. The Indemnified Parties reserve all rights and remedies available at law or in equity and may seek injunctive relief or specific performance in addition to monetary damages.

By accepting these Terms, you agree that any disputes, claims, or issues related to these Terms, our Services, or your use of them (collectively, "Disputes") will be governed by the laws of United Kingdom of Great Britain and Northern Ireland (the) ("Governing Law"), without regard to conflict of law principles, and resolved in accordance with this section.

Before commencing litigation, you must first provide written notice of the Dispute to us using the contact details at the base of these terms, including a detailed description of the nature of the Dispute and the relief sought. We will attempt to resolve the Dispute informally through negotiation within 30 days from the date of your written notice. If the Dispute cannot be resolved within this period, either party may proceed with litigation.

Injunctive Relief

Notwithstanding the other terms in this section, we have the right to seek injunctive relief against any unauthorised use or abuse of our Services, unauthorised disclosure of confidential information, or intellectual property infringement, and the right to pursue an enforcement action without first engaging in the dispute resolution process described in this section.

Individual Disputes Only

To the extent permitted by applicable law, you agree to resolve any and all Disputes on an individual basis and not as part of a class, representative, or consolidated action.

Severability

If any provision of these Terms is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed removed to the extent necessary, and the remaining provisions shall remain in full force and effect.

If the removal of a provision materially affects the balance of rights and obligations under these Terms, we may amend the affected provision to the extent necessary to make it lawful, while preserving its original purpose as closely as possible.

Waiver

No waiver of any breach, default, or right under these Terms shall be effective unless expressly made in writing and signed by an authorised representative of the waiving party. Our failure or delay in exercising any right or remedy under these Terms shall not operate as a waiver, impair future rights to strict performance, or affect any other available rights or remedies.

Entire Agreement

These Terms, together with our Privacy Policy and any mandatory pre-contractual information, form the agreement between you and us regarding our Services. They replace any prior discussions or communications relating to the same subject matter.

Nothing in these Terms limits or excludes any rights you have under applicable consumer protection, unfair commercial practices, or data protection laws. If any information we provide to you before entering into the contract is required by law to form part of the contract, it will remain binding.

We may update these Terms in accordance with the "Changes to Our Terms" section. We are not bound by any other term or condition you propose in any correspondence, purchase order, or document, regardless of whether we expressly object to it. Any other changes must be agreed in writing.

Notices

You may contact us at any time using the contact details at the base of these Terms. Where these Terms require notice in writing, email is sufficient unless mandatory law requires another method. A notice is considered received when it is sent, provided there is no indication that delivery has failed.

Assignment

You may not transfer your rights or obligations under these Terms to another person without our prior written consent, unless such transfer is permitted by applicable law.

We may transfer our rights and obligations under these Terms to another company, including in connection with a merger, acquisition, corporate reorganisation, or sale of assets. If we do so, we will ensure that your rights under these Terms are not reduced as a result of the transfer. Where required by law, we will inform you of such transfer.

Interpretation

In these Terms, "including" means "including but not limited to."

The authoritative version of these Terms is the original English (UK) version, which shall prevail over any translation in the event of a conflict. Any translations are provided purely for convenience, and we are not responsible for errors or inconsistencies in them.

Headings in these Terms are for convenience only and do not affect the interpretation of any provision.

Survival

Any provision of these Terms that by its nature or express terms should survive the expiration or termination of these Terms will survive, including any accrued rights and obligations.

Please direct all communications regarding these Terms to: